Hybrid Learning for Maximum Impact

In this course, we'll give all your team members access to the online course for one price, and then we'll schedule three separate LIVE Q&A sessions with Jamie (via Zoom). It's like getting a half-day training in person, but without the travel and scheduling challenges. Contact us to learn more or get started.

What participants are saying:

“In my twenty-year professional career, I've participated in numerous courses targeted at advancing business, workplace, and personal skills, including managing conflicts. The Conflict Resolution Training in PROPEL+ has been the first course that I've actually requested to revisit and re-absorb. Compelling, pragmatic, and concrete, Jamie Notter masterfully guides the learner through increasingly complex scenarios that find the light in the gray, and leaves the learner with tools for the real world.”

Srini Varadarajan​, American Association of Endodontists
Watch Intro Video

VIDEO: Quick Course Overview

Course curriculum

  • 1
  • 2

    Unit 1: Developing Your Internal Mindset

    • Overview: Developing Your Internal Mindset

    • Lesson 1: Core Mindset: Engage

    • Lesson 2: Emotional Intelligence

    • Lesson 3: Conflict Styles

    • Additional Resources for Developing Your Internal Mindset

    • Assignment: Improving Your Own Mindset

    • Unit 1 Quiz

  • 3

    Unit 2: Problem-Solving Basics

    • Overview: Problem-Solving Basics

    • SET-UP and DOWNLOADS: Pasha Orange Exercise

    • DEBRIEF: Pasha Orange Exercise

    • Lesson 1: Interest-Based Negotiation

    • Lesson 2: The Coaching Approach

    • SET-UP: Coaching Exercise

    • DEBRIEF: Coaching Exercise

    • Additional Resources on Problem Solving

    • Assignment: Practicing Problem Solving

    • Unit 2 Quiz

  • 4

    Unit 3: Better Conflict Conversations

    • Overview: Better Conflict Conversations

    • SET-UP and DOWNLOADS: Fran and Bob Conflict Exercise

    • DEBRIEF: Fran and Bob Conflict Exercise

    • Lesson 1: Using the Ladder of Inference

    • Lesson 2: The Secret to Better Feedback

    • SET-UP and DOWNLOADS: Feedback Exercise

    • DEBRIEF: Feedback Exercise

    • Additional Resources on Conflict Conversations

    • Additional Handout on the Ladder of Inference and the Feedback Model

    • Assignment: Practice Conflict Conversations 2

    • Unit 3 Quiz

  • 5

    Conclusion and Additional Downloads

    • Conclusion and Bonus Lesson

    • All the Slides

    • Other Good Books Related to Conflict

    • Jamie's White Paper on Conflict

Why should you take this course?


    We waste so much time doing end-runs around complete departments because we're afraid of conflict. Want to finish ahead of schedule? Then learn to do conflict well.


    Our data shows that organizations who handle change well also report the ability to deal with conflict easily. If you want agility, you need better conflict.


    The top talent won't tolerate a workplace full of drama and unresolved conflict, at least not for long. Create a workplace people want to be at, which means handling conflict.