On-Demand Course

The two tools that PROPEL brings to every conflict intervention are the Ladder of Inference and the Beahvior-Impact Feedback Model. Now you can learn—and practice using—these important tools in this brief online course.

What you'll learn:

    1. Overview: Better Conflict Conversations

    1. SET-UP and DOWNLOADS: Fran and Bob Conflict Exercise

    2. DEBRIEF: Fran and Bob Conflict Exercise

    3. Using the Ladder of Inference

    1. The Secret to Better Feedback

    2. SET-UP and DOWNLOADS: Feedback Exercise

    3. DEBRIEF: Feedback Exercise

    1. Assignment: Practice Conflict Conversations

    2. Show us (and yourself) that you actually learned the material!

    1. Additional Resources on Conflict Conversations

    2. Handout on the Ladder of Inference and the Feedback Model

About this course

  • $95.00
  • 11 lessons
  • 1 hour of video content