Culture Done Right: Core Concepts of Designing and Changing Culture
Learn the basics from the experts, and start creating a culture that makes everything in your organization work better. [5 CAE credits]
Learn the basics of how to design and manage your culture so it will drive success and employee engagement. The four units in this course give you the foundational knowledge you need to immediately start crafting an amazing workplace culture.
UNIT 1 gives you a concrete definition of culture, shows you how to do core values right, and reveals the true connection between culture and engagement.
UNIT 2 explains how to get a handle on the "what is" of your culture through both quantitative and qualitative assessment techniques.
UNIT 3 shows you how to change culture, debunking the myth that it's impossible and giving you a framework for being systematic about your culture change work.
UNIT 4 zooms out to the big picture and gives you a framework and a maturity model for ongoing culture management, so you'll know your culture is always moving in the right direction.
Introduction
Overview of all 4 Units
What to expect in this course
Overview of Unit 1
Definition of culture
Breakdown of the definition
Additional Reading: Culture
Assignment: Culture Inconsistencies
How to do core values right
Good and bad examples of core values
Links that point to the examples in the video
Assignment: Core Values in Real Life
Why best practices don't work when it comes to culture
Zappos case study
Some Zappos Links
The Billion Dollar (a year) Question: Why Isn't Engagement Going Up?
The track record on engagement—and a better approach
Assignment: What Are Your Success Drivers?